Refund and Returns Policy
Refund and Returns Policy for Cloud Corner
Effective Date: 20/10/2024
At Cloud Corner, we strive to provide our customers with the highest quality products. If you are not completely satisfied with your purchase, we’re here to help. This policy outlines the terms for returns, exchanges, and refunds.
1. Returns
You may return an item within 1 days of receiving it for a full refund or exchange if it meets the following conditions:
- The item is unused, unopened, and in its original packaging.
- The item is accompanied by a receipt or proof of purchase.
2. Defective Products
If you receive a defective product, please contact us within 1 days of receiving the item. We will arrange for an exchange or refund at no additional cost. To qualify for a return or exchange due to a defect, you must provide evidence (such as photos) of the defect.
3. Non-Returnable Items
The following items are non-returnable:
- Opened e-liquids or consumable products
- Clearance or sale items
4. Refund Process
Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, your refund will be processed within 7 days, and a credit will be applied to your original method of payment.
5. Exchange Policy
If you wish to exchange an item for a different size, color, or product, please contact us to initiate the exchange process. The item must meet the return conditions listed above.
6. Shipping Costs
You will be responsible for paying your own shipping costs for returning items unless the return is due to a defective product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. How to Initiate a Return or Exchange
To initiate a return or exchange, please contact us at:
- Email: info@cloudcornerbd.com
- Phone: +8801910356449
Please include your order number and details of the item you wish to return or exchange.
8. Changes to This Policy
We reserve the right to update or change this Refund and Returns Policy at any time. We will notify you of any changes by posting the new policy on this page. Please review this policy periodically for updates.
Thank you for choosing Cloud Corner! We appreciate your business and are here to help you with any questions or concerns.